Branch Coordinator

Job Summary

The Branch Coordinator steers a branch team to meet disbursement and collection targets, evaluates operational metrics, and chairs the branch loan committee. This manager leads field-based client verification visits, administers performance remediation programs, and conducts end-to-end staff coaching to ensure total alignment with internal microfinance lending frameworks.

Key Roles & Operational Responsibilities

1. Team Performance Governance & Target Enforcement

• Monitor and manage the daily, weekly, and monthly performance of field loan officers to ensure entire branch units meet their disbursement and collection quotas.
• Run data-driven analyses on automated disbursement and debt collection reports, executing swift field interventions for any underperforming team members.
• Coordinate human resource activities at the branch level, including recruiting, onboarding, training, and mentoring new and existing staff to sustain a highly competent workforce.
• Administer structured performance management systems, including formal staff appraisals, continuous coaching loops, and performance improvement plans (PIPs).

2. Credit Risk Administration & Committee Leadership

• Chair the internal Branch Loan Committee and sit directly within disbursement meetings to evaluate applicant eligibility and safeguard portfolio quality.
• Perform meticulous file audits to confirm that all mandatory legal agreements, security documentation, and guarantor records are fully captured prior to funding.
• Enforce strict operational adherence across the branch to all standardized credit policies, loan origination steps, and underwriting rules.

3. Field Verification & Portfolio Remediation

• Conduct active field visits to prospective client business premises, collateral sites, and guarantors to independently verify creditworthiness and appraise risk.
• Lead from the front during complex collection efforts, directly participating in field debt recoveries and constructing strategic solutions for delinquent portfolios.
• Manage customer relations at the branch scale, handling escalated client grievances, inquiries, and stakeholder relationships with high diplomatic tact.

Foundational Capabilities & Prerequisites

Required Technical Profile & Experience

• Academic Foundation: Valid Bachelor’s degree from an accredited institution in Business Administration, Finance, Economics, Commerce, or a highly relevant commercial discipline.
• SME Domain Expertise: Deep, demonstrable structural knowledge of Small and Medium Enterprise (SME) loan dynamics, business cash-flow assessment, and microfinance market behaviors in Uganda.
• Technical Literacy: Intermediate to advanced computer literacy, with practical fluency in utilizing core banking systems, loan origination software, and spreadsheet applications.
• Leadership Toolkit: Proven experience exercising direct supervisory authority, managing cross-functional sales and credit teams, and coaching personnel in high-volume environments.
• Mathematical & Analytical Aptitude: Strong numerical accuracy, with the capacity to quickly interpret complex financial statements, default ratios, and operational branch metrics.
• Communication Command: Exceptional interpersonal, presentation, and negotiation skills, capable of driving team alignment and handling tough credit collection conversations.

What Platinum Credit Offers

• Leadership Autonomy: Total operational ownership of a commercial branch environment backed by regional corporate resources.
• Career Escalation: Unparalleled professional exposure to large-scale credit risk management, financial portfolio oversight, and organizational leadership.
• Multi-Tier Rewards: A competitive management compensation package supplemented by performance incentives tied directly to branch portfolio health and volume targets.

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management