Branch Supervisor & Customer Relationship Officer

Job Summary

The Branch Supervisor & Customer Relationship Officer manages retail branch storefronts, acquires new business accounts, and executes strategies to hit monthly performance quotas. This professional supervises branch delivery drivers, uses Point of Sale (POS) environments to process transactions, manages daily inventory restocking and stock levels, monitors the 1-hour customer delivery SLA, and executes start-of-day (SOD) and end-of-day (EOD) cash and sales reconciliations for direct banking.

Key Roles & Operational Responsibilities

1. Sales Drive & Customer Relationship Management

• Portfolio Growth: Actively research, prospect, and acquire new commercial and residential business opportunities to expand the local territory's customer footprint.
• Target Execution: Meet or exceed specific monthly performance, volume, and growth targets issued at the beginning of each calendar cycle by the Commercial Director.
• Retention Excellence: Maintain strong, proactive communication loops with existing customer accounts, cultivating a "Total Customer Satisfaction" culture.
• Solution Recommendation: Identify specific customer needs to recommend ideal RamcoGas products, cylinder sizes, accessories, and maintenance solutions.
• Dispute Resolution: Serve as the primary on-site resource for consumer complaints, resolving delivery or service friction points with professional diplomacy.

2. Retail Branch Operations & Last-Mile Logistics

• Operational Continuity: Oversee day-to-day storefront operations, coordinating real-time product restocking and organized inventory placement.
• SLA Governance: Manage order workflows to ensure all customer orders are dispatched, tracked, and delivered within 1 hour of being placed.
• Visual Standards: Maintain a clean, highly organized, and physically presentable sales floor according to established brand layout guidelines.
• Inventory Auditing: Monitor and record physical stock balances daily, cross-referencing on-hand counts against daily sales receipts and warehouse deliveries to eliminate stock shrinkage.

3. Team Supervision, Administration & Cash Reconciliation

• Fleet Supervision: Manage assigned branch staff, including the direct tracking, routing, and performance monitoring of the branch delivery driver.
• Discipline Enforcements: Ensure all team members report to work punctually, follow safety protocols, and report absenteeism or behavioral issues to management.
• Team Scaling: Support the recruitment, interview loops, or early onboarding steps for incoming branch staff based on directives from the Commercial Director.
• Financial Reconciliation: Receive, verify, and reconcile all operational funds, cash collections, and stock balances from field sales and delivery personnel.
• Secure Banking: Securely log all daily retail transactions and execute timely banking of cash deposits, providing comprehensive SOD and EOD reports before store closure.

Foundational Capabilities & Prerequisites

Required Technical Profile & Experience

• Academic Foundation: Minimum of a Diploma or higher qualification in Business Administration, Marketing, Commerce, Logistics, or a related discipline.
• Experience Baseline: Proven, successful experience working within retail sales, storefront supervision, customer support, or field business development roles.
• Supervisory Capability: Demonstrated ability to lead frontline employees, organize driver delivery schedules, and manage day-to-day facility systems independently.
• Software Competency: High proficiency using modern Point of Sale (POS) transactional software alongside the Microsoft Office Suite (Word, Excel, and PowerPoint).
• Stress Tolerance: Proven capability to work effectively under pressure, multitask in a fast-paced retail log environment, and hit structural performance metrics.
• Detail Orientation: Strong problem-solving, mathematical, and analytical skills required to balance cash sheets and run stock audits without error.

What RamcoGas Offers

• Comprehensive Management Exposure: Gain high-value, practical experience running a business unit, combining frontline sales growth with complex logistics and team supervision.
• Operational Autonomy: Take ownership of an independent retail branch hub, directly influencing store traffic, team execution, and regional profit margins.
• Industry Longevity: Advance your commercial career inside a highly resilient, expanding clean-energy utilities market across East Africa.

Skills Required:

• Logistics / Supply / Chain
• Sales / Marketing / Business / Management